In the midst of the campaign season, we’re all eager to see which new faces will be taking office in 2019. We want to share with you some tips for getting ahead so that when they take office next year,...

Lyft, Uber, GrubHub, Postmates… what does your organization have in common with these businesses? They all benefit from the emerging gig economy. And the good news is that your association, too, is in a position to take advantage of this...

I had a great opportunity to spend the day at Zappos recently – a true innovator in customer service. As they put it, “We’re a customer service company that just happens to sell shoes, clothes and stuff.” They have focused...